Terms and Conditions

Terms and Conditions
Please read the following terms and conditions carefully. 
 
This website is made available by Positive Dog Products (44 156 323 726) and is referred to as 'us', 'we', or 'our' in these Terms and Conditions. We reserve the right to change these Terms and Conditions at any time.
 
All content, photos and material displayed on this website is subject to copyright owned by us or our suppliers and protected by the Copyright Act 1968.
 
Any improper use of the content and material on this website is prohibited. 
 
Your use of this website including all orders and purchases are conditional upon your acceptance and compliance with the terms, conditions, notices and disclaimers listed below.
 
Order Placements
Any order placed by you is an offer by you to purchase the product for the prices (including the delivery, other charges and taxes) specified in this website at the time the order is placed. Positive Dog Products reserves the right to accept or reject your order for any reason including, without limitation, the unavailability of any products, an error in the price of the product on this website or an error in your order. 
 
Order Changes
You cannot cancel or modify an order online once the checkout process has been completed. If there is a mistake please notify us immediately by email or phone.
 
Prices
All prices listed are inclusive of the GST (goods and services tax). Prices and delivery charges are subjected to change at any time.
 
Shipping
Goods are shipped anywhere in Australia. International orders are not accepted. All good are shipped via Australian Post.
 
Insurance 
All our products are packaged to ensure safe travel, prior to leaving our premises. We are not responsible for any goods that may be damaged during transit. If you wish to insure your goods you must organise this prior to shipment and notify us before delivery.
 
Returns & Refunds
Positive Dog Products will return, refund or replace any item that is found to have a manufacturing fault. We do not replace items that have been damaged or destroyed by humans, dogs or damaged during delivery.  Please ensure you read the products information to ensure the item is suitable for your dog before purchasing.
 
Goods can be returned provided the packaging, tags and the product itself is in the original condition. You will be responsible for postage and handling.
 
Returns will need
  • Original proof of purchase
  • Invoice number
  • Name and address
 
If you are returning an item we strongly recommend that you use registered post.
 
To order a refund please email us at sales@positivedogproducts.com.au
 
Third Party Links
The website may provide links to third party websites or may display material from a third party. We are not responsible and do not endorse the content or use of this information and are provided only as a convenience.
 
Use of this Website
A visitor to this website must not under any circumstance;
  • post or email any material that could be offensive, defamatory, obscene, abusive or contrary to law or the right of any party;
  • Impersonate the identity of any person; or
  • Attempt to use the website or any of its content to solicit others to participate in any organisation or commercial on line service
  • Improper use of this site may result in the visitor being banned.
 
Password Security
A visitor to this website is allocated a password and is responsible to prevent the password being disclosed to any third party.  
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